Refund policy

Return & Refund Policy of Sparesroot.com

You are eligible to return a product only if a request is made within 48 hours from receipt of the material. Acceptance of returns will be subject to fulfillment of the conditions mentioned below. Sparesroot.com reserves the right to reject any return request or refund claim at its sole discretion.

RETURN POLICY

  • You must provide our invoice copy as proof of purchase to process any return request.
  • Any damage or tampering found on the package should be mentioned in the logistics company's delivery document (Proof of Delivery).
  • We recommend taking photographs of the package and items received, along with an unpacking video of the product. In case of any issue with the product, please share the details at contact@sparesroot.com.
  • The original packaging must be preserved, and the returned product should be in the same condition as received. It should not have been installed, used, or show any signs of fitment.
  • In the case of any defect, a decision will be made only after inspection by the manufacturer or a certified organization.
  • No returns or warranty claims will be accepted for genuine, imported, electrical, or fragile parts.
  • No returns will be accepted for any damage or defect not covered under the manufacturer's warranty.
  • No replacement or refund will be provided for products ordered incorrectly by the customer.
  • Returns approved by Sparesroot.com will be eligible for a refund after deduction of 25% of the invoice value or courier charges, whichever is higher.
  • In case of a return, we recommend making a video while repacking the parts for shipment.

REFUND POLICY

  • Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund request within 5 working days.
  • If approved, your refund will be processed and credited to your original method of payment within a maximum of 30 days from the pickup date.
  • Cash on Delivery (COD) refunds will be made only to the bank account of the customer in whose name the invoice was issued. Valid documents proving ownership of the bank account must be provided for processing the refund.
  • If a customer cancels an order before dispatch, any applicable payment gateway charges will be deducted, and the remaining amount will be refunded.
  • Refunds are generally reflected in the customer's bank account within 5 working days after processing. If you have not received your refund after this period, please contact your bank first. If you require refund details for submission to your bank, please contact us at contact@sparesroot.com.

For any questions regarding returns or refunds, please contact us at:

Email: contact@sparesroot.com
Customer Care: +91 7200553490
Working Hours: Monday – Saturday, 10:00 a.m. to 6:00 p.m.